Fri, Jan 20, 2012

The Financial Ombudsman Service has signed a new deal to use Redress Manager for the next ten years, until March 2022.

Since 2001, the Financial Ombudsman Service and majority of the industry have used Redress Manager (inc. Mortgage Fundamentals) for the calculation of mortgage endowment redress. This use allowed firms and the Ombudsman to easily understand any issues with the entry of a case and we took care of the accuracy of the software. This combination has proven very successful as the key component, our software, has proven to be accurate thereby alleviating any concerns regarding the accuracy of redress calculations.

Endowment / Pension mortgages and mortgage complaints are still with us but our current growth area is in the area of PPI and Investments.

We are very pleased to have this new agreement with the Financial Ombudsman Service and we are committed to ensuring Redress Manager remains up to date with both regulation changes and customer needs.