The complainant noticed multiple unauthorised payments on her account after sharing her details for an inauthentic job offer.

 

 

Ms Lisa Rowan

121 Lansdowne Drive

Leamington Spa

CV31 1AE

 

 

11^th January 2026

 

 

I shared my bank details with a rogue HR manager from what I believed was a real company. After doing so, I have had payments made from my account that I do not recognise and that I cannot afford.

 

Below are the details of the payments:

 

Payment 1: 12/02/25 £96.00

Payment 2: 15/02/25 £135.45

Payment 3: 16/02/25 £37.99

Payment 4: 16/02/25 £149.65

 

Sincerely,

 

Ms L Rowan

 

FOS decision:

Refund 75% of each payment to the customer and the total to have simple interest using BOE Base rate + 1% added on up until 11^th January 2026.

 

Case information screen:

Party details:

Case entry:

Adjustments:

Include column: Selecting yes will ensure that adjustment row is applied to the case

Type: This can be Credit or Debit. Debit will add a positive value to the case, credit will be a negative value.

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Value: Enter a value for the adjustment

To: No date is required for this column

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Description: Enter in text to replace the adjustment type on any output produced

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Redress is therefore calculated at £433.74.

 

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