Variables can be used across the system for particular groups to allow a letter or a word to replace a file path location or any other value that you would like to replace.

 

 

 

 

 

In the window above, Variable A has been set to ‘All’ groups to the value of a file location. It has the data type of string and Variable A can now be used in place of the file location e.g. in the Batch loader, Case loader. 

 

Startup wizards

You can set wizards to run at different events within the system. You can have as many different setups as you need and base these on individual groups or teams. 

 

 

 

 

In the window above, two wizards have been set to run when a user logs into the group ’20. Kieran’ and is part of the team ‘Team 1’. The wizard ‘!Salutation’ will run when the user logs in and the wizard ‘Set Status – Reset’ will run when a case is opened up.